Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone, You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

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Bug in the change of my mobile plan

There's some bugs today around my new plan and cycle :I changed data from 1 Go to 5 Go, I still have only 1 Go.I changed Texts unlimited to Texts 0, t...

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Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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How do find the details of the perks and plan?

This is a two part quesiton. 1) I have a few mobile plans + internet plan. I have renamed them all in "my plan", but when I look at perks, I see the...

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Mobile

Getting started

Manage

Emergency help

Most frequently asked questions

When will my Fizz package be delivered?

What are the Fizz network settings (APN)?

How do I get started with my new phone?

The ABCs of Fizz mobile services.

What are the warranty details for a phone bought with Fizz?