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Most frequently asked questions

Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...


How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


I would like to change my Fizz Home Internet plan. How do I do this?

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will...


I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to...


Frequently topics on Community Hub

The "Adjust plan" link has dissappeared from the Manage Plan page.

Hi,I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to t...

1

I want to transfert my actual plan on my new SIM card

Hi, I lost my phone 2 days ago.. and now I have a new phone and a new SIM that I ordered after I signaled my phone lost. But when I go to activate it ...

1

can I get a new SIM?

lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. ...

8
15

Issues logging in and changing password?

I cannot log into my account and cannot manage my account. It constantly tells me my username is incorrect until it eventually locked me out. I clicke...

2
18

Service agreement - why can't see or download?

Went tohttps://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/view-contract?productId=xxxxxfrom Manage page, see 2 pdf links but nothing happen when...

7
11

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