First steps with my mobile plan

FAQ

Is my phone compatible with the Fizz mobile network?

To switch your phone to Fizz, your phone must be unlocked and compatible with the Fizz network. We may terminate access to certain services if we d

How do I switch my phone to Fizz?, 0, With Fizz, you bring your own phone. This saves you money — you don’t have to buy a new phone when you switch to a more affordable and flexible plan.

Is my phone compatible with the Fizz mobile network?, 1, Your phone needs to meet a few critera if you want to use it on the Fizz mobile network. Android: The majority of Android phones sold in North A

Which frequencies must my phone support?, 2, For an LTE-compatible phone configured with LTE network preferences: Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies

Read more : What is an unlocked phone?  How do I unlock my phone?  

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FAQ

Subscription area versus coverage area

See our dynamic coverage map

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What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz plan withou

network coverage First steps with my mobile plan

FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca

Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations

Resend the network parameters (APN) to your phone (Android), 2, Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notification

Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http

Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http

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FAQ

Do I have to sign a contract to be a Fizz customer?

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time

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FAQ

What if I only want a data plan, without texts or minutes?

If you have a data-only plan, you can add funds to your Wallet so you can call or text when needed. This way, you will always be able to make (and rec

plan data minutes text Manage my mobile plan First steps with my mobile plan

FAQ

What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will

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