First steps with my mobile plan

Useful tips to start off on the right foot.

FAQs

FAQ

Is my phone compatible with the Fizz mobile network?

To switch your phone to Fizz, your phone must be unlocked and compatible with the Fizz network. We may terminate access to certain services if we d
How do I switch my phone to Fizz?, 0, With Fizz, you bring your own phone. This saves you money — you don’t have to buy a new phone when you switch to a more affordable and flexible plan.
Is my phone compatible with the Fizz mobile network?, 1, Your phone needs to meet a few critera if you want to use it on the Fizz mobile network. Android: The majority of Android phones sold in North A
Which frequencies must my phone support?, 2, For an LTE-compatible phone configured with LTE network preferences: Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
Read more : What is an unlocked phone?  How do I unlock my phone?  
FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca
Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations
Resend the network parameters (APN) to your phone (Android), 2, Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notification
Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http
Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http