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Most frequently asked questions

What’s Visual voicemail, and how does it work?

With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone...


How can I use my own Wi-Fi router with Fizz?

You can use your own router with Fizz. However, the modem must be the one provided by Fizz, as it is required to ensure compatibility and proper...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q * A coaxial cable A power cord An ethernet cable * CODA...


Frequently topics on Community Hub

SMS still not working ?

Been almost more than 2 weeks and still no sucess in send or receive SMS messages. I know I posted before, but I would not do this if everythhing was ...

11

how much time to transfer a number to fizz?

I submitted 2 hours ago, and showing nothing on progress, even the first step "Transfer request received" is not set yet. Thank you!

1

How to view ONLY selected categories from Discussions

Here are steps that you can filter out only Categories that you're interestedStep1 - Choose Categories that you're intested and Follow them Goto ...

3
1

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

Can't access user account page (zone.fizz.ca)

Step 1 : loginStep 2 click on account in top right (or I think even get auto redirected there)Step 3 : get this error message : 'This site can’t be re...

4

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