Resolving issues
Your feedback is important to us.
Our main objective is to keep members happy with a service that’s as easy and efficient as possible. If something is preventing us from carrying out that mission, we want to know.
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Open a live chat with the Fizz Customer Service team
Most problems are resolved at this stage.
Don’t see the chat bubble?- You must be logged into your Fizz account and in the Solution Hub to chat with customer support. If you are unable to access your account, read this FAQ.
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Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.
If you still need help, proceed to Step 2.
complaint CCTS CPRST ombudsman