How to obtain complete satisfaction
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Chat live with one of our agents
Most problems are resolved following this step. To chat with our Customer Service team, go to https://fizz.ca/en/support
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Submit a complaint
Our Customer Service team is there to help you. Our goal is to make your Fizz journey runs as smooth as possible. If your issue hasn’t been addressed, or if you’re not satisfied with the result, we apologize and request that you submit an official complaint to the management team for Fizz Customer Service with a detailed account of your issue so we can address it properly.
- Fill out the online form, clearly describing the issue and why the solution we’ve proposed does not meet your needs.
- A member from our specialized team will contact you by email within 48 business hours of receiving your form.
Commission for Complaints for Telecom-Television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
