Resolving issues

Your feedback is important to us.

Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an issue is making your Fizz experience unpleasant, we’d like to know about it so we can try to help you in solving it.  


  1. Chat live with one of our reps

    Most problems are resolved following this step. To chat with our Customer Service team:


    If you still need a hand after having chatted with the Customer Service team, proceed to step 2 in order to submit an official complaint.



    complaint  , dispute, CRTC, CCTS, commission, ombudsman