Your feedback is important to us.
Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an issue is making your Fizz experience unpleasant, we’d like to know about it so we can try to help you in solving it.
Chat live with one of our reps
Most problems are resolved following this step. To chat with our Customer Service team:
- Log into your Fizz account
- Then, make your way to the Solution Hub.
- With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
- Check that you're within the business hours of our Customer Service team, or else the chat bubble won’t appear.
If you still need a hand after having chatted with the Customer Service team, proceed to step 2 in order to submit an official complaint.
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