Resolving issues

Your feedback is important to us.

Our main objective is to keep members happy with a service that’s as easy and efficient as possible. If something is preventing us from carrying out that mission, we want to know.


  1. Open a live chat with the Fizz Customer Service team

    Most problems are resolved at this stage.

    Don’t see the chat bubble?

    • You must be logged into your Fizz account and in the Solution Hub to chat with customer support. If you are unable to access your account, read this FAQ.
    • Customer support by chat is available Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST). Outside these hours the customer chat bubble will not be visible.


    If you still need help, proceed to Step 2.



    complaint CCTS CPRST ombudsman