Need a hand?

While Fizz doesn’t have stores or even a phone number, that doesn’t mean we’re very far. Wherever you are, whatever time it is, support and answers are always available. That’s the beauty of online customer service.

Step 1 - Tools available 24/7.

Log into your account, and try out our tools.
The majority of issues are resolved here. Amazing, right?

Your Fizz account

Change your plan, manage your rewards,
buy Add-ons, check your usage, and much more,
everything is at your fingertips .
No need to depend on anyone for this.

The Solution Hub

A goldmine available at all times, with help steps explaining how to solve the most common issues. It’s no wonder that more than 85% of our members say they found answers to their questions right here.

Check out the Hub

The Community Hub

You’ll find in our forum a happy bunch of Fizz members and friends always ready to help. Imagine, questions are answered on average within 3 minutes. Now that is a strong community.

Check out the forum

Step 2 - If you're stuck, contact us.

Chat with us.

Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Our business hours.

The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Leave us a message.

If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.