Need a hand? 

While Fizz doesn’t have stores or even a phone number, that doesn’t mean we’re very far. Wherever you are, whatever time it is, support and answers are always available. That’s the beauty of online customer service.




Step 1 - Tools available 24/7.

Log into your account, and try out our tools.
The majority of issues are resolved here. Amazing, right?


Your Fizz account

Change your plan, manage your rewards,
buy Add-ons, check your usage, and much more,
everything is at your fingertips .
No need to depend on anyone for this.



The Solution Hub

A goldmine available at all times, with help steps explaining how to solve the most common issues. It’s no wonder that more than 85% of our members say they found answers to their questions right here.

Find an answer


The Community Hub

You’ll find in our forum a happy bunch of Fizz members and friends always ready to help. Imagine, questions are answered on average within 3 minutes. Now that is a strong community.

Ask a question

Step 2 - If you're stuck, contact us.

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Chat with us.

  • Log into your Fizz account.
  • Make your way to the Solution Hub.
  • On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Our business hours.

The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

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Leave us a message.

If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.