How to contact us

Do it yourself. Be in control. Fizz is designed so members can help themselves and each other without having to wait. That’s why we created some useful tools to help you manage your service, your way.

  • Your Fizz account: Log into your account to view and easily manage all aspects of your profile and Fizz plans.
  • The Solution Hub: Find practical information and answers to your questions in the Solution Hub.
  • The Community Hub: Ask questions, get answers and learn tips from other members of the Fizz community.


However, if you are not finding the answer you need, the Fizz Customer Service team is on hand to troubleshoot and steer you in the right direction. To contact Customer Service, simply type in the chat bubble that appears at the bottom of every page.

In order to chat with us, make sure that:

  • You're logged in to My account
  • You're active on a help page
  • You're within the customer service business hours: Monday to Friday from 7 a.m. to 10 p.m. EST, weekends and holidays from 10 a.m. to 6 p.m. EST
  • Any Ad blocker is deactivated in your browser

If the chat bubble still does not appear, it means there is a number of sessions waiting for us beyond our processing capacity, please leave us a message on Facebook Messenger or on Twitter private.