Need a hand?
We’re here for you, 24/7. That’s why we don’t have stores or even a phone number, and offer you flexible online options instead so you can reach us for support any time of day (or night).
Step 1 - Log into your account.
This way, your access to our online tools is simpler, and helping you out is easier.
Your Fizz account
You can easily change your plan, manage your rewards, buy Add-ons, check your usage, and much more. Everything is at your fingertips.
The Solution Hub
Most common issues are solved by following the help steps outlined in our Solution Hub. Take a peek — 85% of our members say they found answers to their questions there.
The Community Hub
You’ll find on our forum a happy bunch of Fizz members and friends always ready to help. Imagine, questions are answered on average within 3 minutes. Now that is a strong community.
Step 2 - If you're stuck, contact us.
We’re here for you 24/7.
Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.
Leave us a message.
We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.
You are not satisfied with the proposed solutions to resolve your problem?
Please follow every steps of this complaint procedure.