Need a hand?
We’re here for you, 24/7. That’s why we don’t have stores or even a phone number, and offer you flexible online options instead so you can reach us for support any time of day (or night).
Step 1 - Log into your account.
This way, your access to our online tools is simpler, and helping you out is easier.
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Your Fizz account
You can easily change your plan, manage your rewards, buy Add-ons, check your usage, and much more. Everything is at your fingertips.
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The Solution Hub
Most common issues are solved by following the help steps outlined in our Solution Hub. Take a peek — 85% of our members say they found answers to their questions there.
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The Community Hub
You’ll find on our forum a happy bunch of Fizz members and friends always ready to help. Imagine, questions are answered on average within 3 minutes. Now that is a strong community.
Step 2 - If you're stuck, contact us.
We’re here for you 24/7.
Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.
Leave us a message.
We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.
You are not satisfied with the proposed solutions to resolve your problem?
Please follow every steps of this complaint procedure.