How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by different providers.

  • Your account number is on your bill or in the client account for your current provider.

  • If you cannot find your account number, or if you are not unsure about which number to use, we advise you to submit your transfer request using the IMEI for the phone you are using with your current provider. (To find your IMEI, dial *#06# on your phone’s keyboard.)

 

Provider Mobile Landline Format Supporting information
Bell 9 digits​ Never starts with a "0". Do not use the 14-digit account number starting with ZZZ.
Rogers​ 9 digits​  
Telus Mobility   ​Up to 9 digits

You can omit the "0"(s) if the number starts with one or more "0"s. However, if you type the “0”(s) it will not be rejected.

Telus   10 digits  
Fido​   9 digits  
ACN   ​9 digits  
Aliant​   ​1234567(space)8

Enter only the first 7 digits. Omit the "0"(s) if the number starts with one or more "0"s. Omit the digit after the space. However, if you type the “0”(s) or the number after the space it will not be rejected.

Aliant Mobility   1234567-8

Enter only the first 7 digits.
Omit the "0"s if the number starts with one or more "0"s.
Omit the number after the hyphen. Entering the "0" (s) in front of the number and / or the digit after the hyphen will cause the request to be rejected.

Cityfone Telecommunications Inc.​   8 digits

Omit the "0"(s) if the number starts with one or more "0"s.
However, if you enter the "0"(s) or the number following the space it will not be rejected.

Koodo​   Usually 8 digits but may have as many as 14  
MTS Allstream 8 digits​

Omit the "0" if the number starts with one or "0"s.
Customers with prepaid cards can get their account numbers by contacting their provider.

NorthernTel   Alphanumeric format (xxx)xxx-xxxx  
NorthernTel Mobility (same as Bell Mobility)​   9 digits Never starts with a “0”.
Primus   ​1 to 9 alphanumeric characters Entering a “0” before the number will not cause the request to be rejected.
Public Mobile   14 digits Starts with «0000»
SaskTel     8 digits in the format 1234567-8 Enter only the first 7 digits.
SaskTel Mobilité   ​Up to 8 digits

​Always starts with a "0". Failure to enter the "0" will result in rejection.

Shaw Direct   11 digits  
TBayTel​ ​Up to 8 digits

​You can omit the "0" if the customer number starts with one or more "0"s. However, if you include the “0”(s) your request will not be rejected.

Télébec   ​Alphanumeric format (xxx)xxx-xxxx  
Télébec Mobilité 
(Same as Bell Mobility)​
  ​9 digits Never starts with “0”.
Virgin Mobile   PIN (4 to 6 digits)

Only enter your PIN in the specified PIN field. Your PIN is the numbered code that allows you to add funds to your prepaid Virgin account. A PIN contains between 4 and 6 digits. To obtain your PIN, contact your service provider. Entering your phone number in the portability request field will cause your request to be rejected. ​

Ztar Mobile​     Contact your provider to obtain your account number.
Freedom Mobile  

ABC000-1234-5678 (3 letters 000 and 8 digits)

​IMPORTANT: Never include dashes in your transfer request.
Vidéotron ​12 digits in the following format: xxxxxxxxxxxx Never starts with a “0”.