I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number:

  1. In the confirmation email you received when you unsubscribed from Fizz.

  2. By returning to the Fizz unsubscribe process. Once you’ve unsubscribed, you’ll be able to access a shortcut to your return ID number.

 

To find your return ID number in your Fizz account:

  1. Log into your account and go to Manage.
  2. Click on Unsubscribe.
  3. Instead of the unsubscribe process, you’ll see a button that says: Cancel my unsubscription.
  4. Below this button, click on See instructions for returning my Wi-Fi modem.
  5. Here you’ll find return instructions, your unique return ID number and barcode.

  6. This barcode will allow Canada Post to print your return label for free.

 

IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date, or else you will be charged the amount of $225 (plus applicable taxes). 

 

Once your Wi-Fi modem has been handed off to Canada Post, keep the receipt you’ll receive. On it, you’ll find the tracking number to follow your package.

 

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