I’ve unsubscribed and want to return my modem. Where do I find my return ID number?
There are two ways to find your return ID number:
- In the confirmation email you received when you unsubscribed from Fizz.
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By returning to the Fizz unsubscribe process. Once you’ve unsubscribed, you’ll be able to access a shortcut to your return ID number.
To find your return ID number in your Fizz account:
- Log into your account and go to Manage.
- Click on Unsubscribe.
- Instead of the unsubscribe process, you’ll see a button that says: Cancel my unsubscription.
- Below this button, click on See instructions for returning my Wi-Fi modem.
- Here you’ll find return instructions, your unique return ID number and barcode.
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This barcode will allow Canada Post to print your return label for free.
IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date, or else you will be charged the amount of $225 (plus applicable taxes).
Once your Wi-Fi modem has been handed off to Canada Post, keep the receipt you’ll receive. On it, you’ll find the tracking number to follow your package.
Read more :
- I’ve unsubscribed. How do I return my Wi-Fi modem?
- I’ve unsubscribed and want to return my modem. Where do I find my return ID number?
- What size box do I need to return my modem ?
- Find a deposit location
- I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken.