How do I know if I can use my own phone with Fizz?
Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined below.
Good to know: smartwatches are not supported at this time.
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If you wish to use an eSIM
Important: Check your device compatibility before ordering an eSIM card, as not all phones support eSIM technology.
Good to know: if your phone is not compatible with eSIMs, don’t worry. You can still get a physical SIM card online, or from one of our partner stores.
Here are a few ways to check if your phone is compatible with eSIM technology:
- Visit your device manufacturer’s website or contact their customer support.
- In your phone’s settings, go to the SIM section. If you see an option to Add an eSIM, your device is compatible.
- Dial *#06#: if an EID (Embedded Identity Document) appears, your device supports eSIM.
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If you’re using your own phone, is it VoLTE-compatible with Fizz?
The withdrawal of the 3G network began on July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE network thanks to VoLTE technology. That’s why it’s so important for your phone to be VoLTE-compatible at Fizz or else none of your calls (including 911 calls) will go through when the 3G network is gone.
Understand the importance of VoLTE
Good to know:
- A non-exhaustive list of VoLTE-compatible phones, when purchased from Fizz, is available for general information.
- The best way to confirm whether your phone is VoLTE-compatible at Fizz is, once your Fizz mobile plan is activated, to make a call by dialing #TEST (#8378) on your mobile phone while at home. How to check my phoneIf your phone is VoLTE-compatible at Fizz, don’t forget to download the manufacturer software update and activate the VoLTE function.
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The VoLTE list
If your phone was NOT bought with Fizz: Fizz can only guarantee the correct operation of the phones it markets (see the list below). The only way to confirm if a phone bought elsewhere is VoLTE-compatible at Fizz is to do the #TEST (#8378). How to check my phone
If your phone was bought with Fizz: here’s the non-exhaustive list of VoLTE-compatible phones, when purchased from Fizz:
Apple
- iPhone 8 and 8 plus
- iPhone X
- iPhone XS and XS Max
- iPhone XR
- iPhone 11, 11 Pro and 11 Pro Max
- iPhone SE (2nd and 3rd generation)
- iPhone 12 mini, 12, 12 Pro and 12 Pro Max
- iPhone 13 mini, 13, 13 Pro and 13 Pro Max
- iPhone 14, 14 Plus, 14 Pro and 14 Pro Max
- iPhone 15, 15 Plus, 15 Pro and 15 Pro Max
- iPhone 16e, 16, 16 Plus, 16 Pro and 16 Pro Max
Google
- Pixel 4a 5G
- Pixel 5
- Pixel 6, 6 Pro and 6a
- Pixel 7, 7 Pro and 7a
- Pixel 8, 8 Pro and 8a
- Pixel 9, 9 Pro and 9 Pro Fold
Motorola
- Moto G 5G
- Moto G Stylus 5G
- Moto G pure
- Motorola Edge
- Motorola Razr+ 2023
- Motorola Moto G 5G 2023
- Motorola Moto G 5G 2024
- Motorola Moto G Play
- Motorola Moto G Play (2024)
- Motorola Moto G Stylus 5G 2023
- Motorola Moto G Stylus 5G 2024
Samsung
- Galaxy A12
- Galaxy A52
- Galaxy A03s
- Galaxy A13
- Galaxy A14
- Galaxy A15
- Galaxy A16 5G
- Galaxy A32 5G
- Galaxy A35 5G
- Galaxy A36 5G
- Galaxy A51
- Galaxy A71
- Galaxy A53
- Galaxy A54 5G
- Galaxy S20 FE 5G
- Galaxy S21 FE 5G
- Galaxy S23 FE 5G
- Galaxy S24 FE 5G
- Galaxy S20, S20+, S20 Ultra
- Galaxy S21 5G, S21+ 5G and Galaxy S21 Ultra 5G
- Galaxy S22 5G, S22+ 5G and Galaxy S22 Ultra 5G
- Galaxy S23, S23+ and Galaxy S23 Ultra
- Galaxy S24, S24+ and Galaxy S24 Ultra
- Galaxy S25, S25+ and Galaxy S25 Ultra
- Galaxy Note 20
- Galaxy Note 20 Ultra
- Galaxy Z Flip 5G
- Galaxy Z Flip 3 5G
- Galaxy Z Flip 4 5G
- Galaxy Z Flip 5 5G
- Galaxy Z Flip 6 5G
- Galaxy Z Fold 2 5G (and higher)
- Galaxy X Cover Pro 6
TCL
- TCL 20S
- TCL 20 Pro 5G
- TCL Flip
- TCL 30 XE
- TCL 30 5G
- TCL 40 XE 5G
- TCL 502
Shop our VoLTE certified phones
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Why does VoLTE certification vary by operator?
A mobile phone’s VoLTE certification is the result of a technical and commercial agreement between the manufacturer and the operator. Because each operator sets its own requirements and certifications, a given phone may be compatible with VoLTE for one operator, but not for another.
Here are the reasons why compatibility may differ between operators:
- Separate certifications: Each operator must certify the compatibility of a given phone with its own VoLTE network. If an operator has actively participated in this process and requested that the phone be compatible with its VoLTE configuration, the phone will be able to use VoLTE on that operator’s network.
- Various VoLTE configurations: Operators may use slightly different technical configurations for their VoLTE service. A phone that is certified with one operator may not be compatible with another operator’s configuration.
- Launch date: If an operator launches their VoLTE service and certifies a particular phone, that phone may not be compatible with another operator’s VoLTE if that operator has not yet launched their service or has not yet included that phone in their certification process.
- Certification cycle: The certification process of a phone can continue for a few months following its commercial launch. If a device is declared non-compatible with an operator’s VoLTE configuration, it is rare for the manufacturer to modify the phone afterwards to make it compatible.
Note: If you bring your own phone, and that phone is not on our list of VoLTE-compatible phones, know that Fizz does not block or prevent VoLTE from working on any phone. The decision whether or not to include the Fizz settings in a device not marketed by Fizz is at the discretion of the manufacturer.
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