How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on fizz.ca, but you can also use your own phone with Fizz. To do so, your phone must be:

If your phone does not quite meet these criteria, it may still be functional but your access to certain services may be limited. If this is the case, we will contact you to inform you.

  1. Is it compatible?

    Android > The majority of Android phones sold in North America in the last five (5) years are compatible with Fizz. But once the 3G network disappears, only phones that are certified VoLTE with Fizz will work.

    iPhone > You must check three elements:

    • While the 3G network is still available, an iPhone 5s or more recent model.
    • When only the LTE network is available, an iPhone 7 or more recent.
    • The most recent iOS software has been downloaded.
    • The carrier settings update to Fizz 50.0 or higher that was proposed was accepted (more information is available on the Apple website)

  1. Does it support the right frequencies?

    An LTE compatible phone configured with LTE network preferences must support:

    • The HSPA 850 MHz frequency for calls. 
    • The dual frequency 1700/2100 MHz (also called AWS or band IV) for mobile data.

    A phone that only allows 3G configuration or HSPA network preference must support:

    • The dual frequency 1700/2100 MHz (also called AWS)

    When you buy a new phone, the supported frequencies are usually listed in the technical specifications. If not, do a search on the Internet. There are sites that will confirm the frequencies supported by your phone once you enter its IMEI in their search engine.

  1. Is it VoLTE certified with Fizz?

    With Fizz, you get to enjoy our vast and ultrafast LTE network when using data with your mobile plan. A phone certified VoLTE with Fizz activated with a VoLTE compatible SIM card uses the VoLTE technology when it continues to display “LTE” in the right corner of the screen during a call. This means its calls are using the LTE network. 

    Understand VoLTE
     

    The official list of phones certified VoLTE with Fizz

    The only official list of phones that are certified VoLTE with Fizz is at the bottom of this page

    Good to know: this list if or the Canadian versions (i.e. designated and sold in Canada) of VoLTE-certified phones. If you have, say, a European version of a model on this list, it won't be recognized by our systems as VoLTE-certified, but it may still work with the Fizz network. The only way to find out is to try it.

     

    If your phone is not on our official list: 

    Don't panic!     If your phone is not on the list of VoLTE certified phones at the bottom of this page, don't panic! For now, you can continue to use your mobile plan, but you will eventually have to change your phone.

    See our phones

     

    Your phone IS on our official list:

    Perfect, now onto the software update and the VoLTE function.

    • Install the manufacturer software update: Each manufacturer manages its software deployment to ensure its models are VoLTE-enabled. In general, you must go under:
      • Android:
        • Settings > Software update (or System) > System update
      • Apple:
        • Settings > General > Software update

     

    • Activate the VoLTE function: In general, you must go under:
      • Android:
        • Calls > (Three little dots) > Call settings
          Good to know: Some manufacturers have removed the option to choose the call operating mode, defaulting instead to VoLTE when available. In other words, you won’t see the VoLTE option in your settings. 
      • Apple:
        • General > Cellular > Cellular data options > Voice & data > VoLTE

     

    * You may need to restart your phone.

     

    List of phones certified VoLTE with Fizz 

     

    Apple
    • iPhone 8 and 8 plus
    • iPhone X
    • iPhone XS and XS Max
    • iPhone XR
    • iPhone 11, 11 Pro and 11 Pro Max
    • iPhone SE (2nd and 3rd generation)
    • iPhone 12 mini, 12, 12 Pro and 12 Pro Max
    • iPhone 13 mini, 13, 13 Pro and 13 Pro Max
    • iPhone 14, 14 Plus, 14 Pro and 14 Pro Max
    • iPhone 15, 15 Plus, 15 Pro and 15 Pro Max
    • iPhone 16, 16 Plus, 16 Pro and 16 Pro Max

     

    Google
    • Pixel 4a 5G
    • Pixel 5
    • Pixel 6, 6 Pro and 6a
    • Pixel 7, 7 Pro and 7a
    • Pixel 8, 8 Pro and 8a
    • Pixel 9, 9 Pro and 9 Pro Fold

     

    Motorola
    • Moto G 5G
    • Moto G Stylus 5G
    • Moto G pure
    • Motorola Razr+ 2023
    • Motorola Moto G 5G 2023
    • Motorola Moto G Play
    • Motorola Moto G Play (2024)
    • Motorola Moto G Stylus 5G 2023

     

    Samsung
    • Galaxy A12
    • Galaxy A52
    • Galaxy A03s
    • Galaxy A13
    • Galaxy A14
    • Galaxy A15
    • Galaxy A32
    • Galaxy A35 5G
    • Galaxy A51
    • Galaxy A71
    • Galaxy A53
    • Galaxy A54 5G
    • Galaxy S20 FE 5G
    • Galaxy S21 FE 5G
    • Galaxy S23 FE 5G
    • Galaxy S24 FE 5G
    • Galaxy S20, S20+, S20 Ultra
    • Galaxy S21 5G, S21+ 5G and Galaxy S21 Ultra 5G
    • Galaxy S22 5G, S22+ 5G and Galaxy S22 Ultra 5G
    • Galaxy S23, S23+ and Galaxy S23 Ultra
    • Galaxy S24, S24+ and Galaxy S24 Ultra
    • Galaxy Note 20
    • Galaxy Note 20 Ultra
    • Galaxy Z Flip 5G
    • Galaxy Z Fold 2
    • Galaxy Z Flip 3 5G
    • Galaxy Z Fold 3 5G
    • Galaxy Z Flip 4 5G
    • Galaxy Z Fold 4 5G
    • Galaxy Z Flip 6 5G
    • Galaxy X Cover Pro 6

     

    TCL
    • TCL 20S
    • TCL 20 Pro 5G
    • TCL Flip
    • TCL 30 XE
    • TCL 30 5G
    • TCL 40 XE 5G
     
    Shop our VoLTE certified phones

    See our phones

     

    Read more :

First steps with my mobile plan Technical issues Mobile Phone Compatible phone First steps