FAQ
How do I make an international call when I am in my coverage area?
To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that the rates are the same whether you are calling a landline or a mobile number. If you travel outside your coverage area, you can now make and receive calls in certain countries outside Canada and the United States with our Travel Voice Add-ons. International Calls Option If you make international calls every month: add the International calls option to your plan. You get each month a fixed number of minutes to make international calls from your coverage area to the country you select among our special rate list. You can only select one country at a time, but you can change it. If you do, that change will be effective when your next payment cycle begins. Important – Any changes to your plan must be completed at least 72 hours (3 days) before the end of your payment cycle. - During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like. - If your payment has already gone through, that amount will be refunded and your new plan will be billed in full. - If your payment has not yet gone through, it will be canceled and your new plan will be billed in full. Learning how to edit your mobile plan . If you can't find a specific country on our list, you’ll have to opt for an Add-on instead. International Calls Add-on If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons are useful if you need to make international calls occasionally to countries not covered by