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What is a 5G mobile network? 5G is the fifth generation of wireless connectivity. It can transmit data up to 4 times faster than 4G LTE. It also allows a huge number of devices, i.e. up to one million per square kilometre, to work together at the same time. Latency (the delay between sending and receiving data) is greatly reduced, which makes everything feel faster and more responsive. At Fizz, 5G is safe. It mainly uses the same frequencies as 4G LTE and complies with all Health Canada and ISED standards, with no difference when it comes to data protection and privacy. The 5G network is used for data only; voice calls still use the 4G LTE network. Depending on your phone model, the 5G icon may still appear during a call. For now, Voice over 5G is not available with Fizz. How can I access 5G? To use 5G, you need three things: Be in a covered area Our 5G network is expanding and currently serves the main urban areas. Check our coverage map to see where 5G is available. Have a compatible device Take a look at the Phone characterisctics section on our site to see if your phone is 5G-compatible. For more details, refer to the technical specifications provided by your phone’s manufacturer. On a compatible device, the option is automatically enabled when you have a compatible 5G plan (after switching to a 5G plan). If not, please check your device settings by referring to the manufacturer’s website. Please note that 5G service cannot be guaranteed on devices that were not purchased from Fizz. Have a plan that includes 5G Make sure you've selected a plan that includes 5G. For an already active line whose plan doesn’t include 5G, you’ll need to change to a 5G‑enabled plan

The withdrawal of the 3G network will start July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE-4G network thanks to VoLTE technology. Mobile members who are not VoLTE-compatible, due to their SIM or their phone, will eventually experience service degradation until they can no longer make or receive calls, including to 9-1-1. To maintain the quality of your mobile service, check your VoLTE compatibility as soon as possible: Use a VoLTE-compatible SIM card or an eSIM (if your phone allows it). Use a phone that is VoLTE-compatible at Fizz. Activate the VoLTE function on your phone. IMPORTANT: If any of these criteria is not met, none of your c alls (including 911 calls) will go through once the 3G network has been completely removed To learn more about the withdrawal of the 3G network in Canada, visit the Canadian Radio-television and Telecommunications Commission (CRTC) website, and the Canadian Telecommunications Association website. What is VoLTE? VoLTE stands for Voice over LTE, which basically means a phone call will use the LTE-4G network. The opportunity to use the LTE-4G network for your calls means: Improved sound quality for your calls. Faster routing of your calls, meaning the delay for the phone to ring at the other end will be shorter. Reduced interruptions when you go from the Fizz network to a partner network. Do the test As 3G network withdrawal is gradual, your calls may work in some places, but not in others. The best way to find out if you're ready for 3G network withdrawal is to do the test. Dial #TEST (#8378) on your mobile phone from the locations where you usually make calls and listen to the voicemail. If you hear confirmation that your

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. To log in, use the same credentials as your Fizz account. @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .caption {margin-top:8px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } What type of equipment does Fizz use? Fizz uses an all-in-one Wi-Fi modem that includes a Wi-Fi router. All our modems are manufactured by Hitron. This device ensures an exceptional online experience by optimizing Wi-Fi services throughout your residence and on all your devices. It is compatible with Wi-Fi 5 802.11a/b/g/n/ac standards for Wi-Fi connectivity. It is not compatible, however, with Wi-Fi 6: 802.11ax. The benefits of using a Fizz Wi-Fi modem include: An all-in-one modem and router Powerful dual band support Secure wireless connectivity An easy configuration interface Works in conjunction with the Fizz Wi-Fi app so you can optimize your Wi-Fi network, as well as diagnose, if need be, any glitch that presents itself. Model Hitron CODA-4680: Supports Wi-Fi 5 standards: 802.11a/b/g/n/ac. Works with WPA2 security protocol. Wi-Fi 2.4 GHz: 802.11n dual-band 3x3. Wi-Fi 5 GHz: 802.11ac Wave 2 MU-MIMO 4x4. Model Hitron CODA 5610Q: Available with a new subscription to a 500 Mbps plan and above. If you are already subscribed and you increase the speed of your plan, it will not trigger a change to this modem. Supports Wi-Fi 6 standards: 802.11ax. Works with WPA3, the latest Wi-Fi security protocol. Wi-Fi: 802.11ax 4x4 on both 2.4 GHz and

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be reached at a number other than your Fizz mobile phone number. Call forwarding and VoLTE. Call forwarding will work when you use a VoLTE certified phone, activated with a VoLTE compatible SIM card. If your phone is not VoLTE certified, manually setting up call forwarding will not work. Call forwarding for the voicemail option remains functional. The details about VoLTE Manually set up Call forwarding To use the Call forwarding function, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use. Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and you will not receive any notifications (message, missed call, etc.). All incoming calls will be automatically forwarded to the programmed number until the call forwarding function is disabled. To activate call forwarding, dial: Press the * key twice then 21*(number you’re forwarding to)# You can add commas to indicate a pause while dialling. This is how you would add an extension, for example: Press the * key twice then 21*(number you’re forwarding to),,1234# All incoming calls will be redirected to the number you provide, without delay and without your phone ringing. To activate call forwarding to different phone numbers under specific conditions: If you don’t reply after several rings: Press the * key twice then 61*(number you’re forwarding to)# If your line is not available (busy): Press the * key twice then 62*(number you’re forwarding to)# Note: Calls can be directed to a different number for each type of forwarding. Please note: it is impossible to forward a call when you are roaming outside Canada or the United States