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Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an area where the subscription is available and to get more details about the coverage, please refer to our dynamic coverage map. What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz plan without paying roaming fees. When you subscribed and created your plan, you chose your coverage area: provincial (Quebec, Ontario, British Colombia, Alberta or Manitoba), Canada or USA + Canada. If you roam outside your coverage area, you can use your Fizz plan on our partner networks. Log into your account any time to change your coverage area: How to change your plan. Any change will take effect at the start of your next payment cycle. If you selected the provincial coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States. The subscription area is the area where you must live to be a Fizz subscriber. If you live in the subscription area and your address is not recognized, do not hesitate to contact us so that we check with you. Use your Fizz account to check whether a destination is included or not in your coverage area. Once logged in, under your mobile plan, click on Manage / Add-ons. Enter the destination. If the search gives no result, it means that the destination is included in the coverage area you chose for your plan. If on the contrary you see various price options to make or receive calls for this country, this means that this destination is not included in your coverage area. Good to know: Hawaii, Alaska and

New to Fizz? The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. Access a partner network on mobile The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada. The majority of your usage (calls, texts and data) must be done on the Fizz network. We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods . Use our coverage map to check that you are using your phone in a zone covered by the Fizz network. Visit our network coverage map Recognize a partner network Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network. When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our partner networks and your usage will be considered extended coverage. You can adjust your phone’s settings to limit this usage by deactivating roaming on our partner networks. Good to know: The Quebec coverage area also includes the Ottawa region. Hawaii, Alaska and Puerto Rico

Please note that starting November 4, 2019, the entire Canadian telecom industry will gradually implement universal call blocking in an attempt to prevent telephone fraud. As a member of this industry, Fizz will be activating this feature for all its mobile service members. Starting this November 4th, non-compliant numbers could therefore be blocked. What is universal call blocking? Universal call blocking is an automated feature, based on well-defined rules. The feature is designed to block calls that do not comply with international numbering plan standards to counter unwanted calls and telephone fraud. Why is Fizz implementing this feature? Actually, starting November 4, 2019, the entire Canadian telecom industry (which Fizz is a part of) will be gradually implementing universal call blocking to counter unwanted calls and support the fight against telephone fraud. As a mobile phone service subscriber, you get all kinds of calls. The majority of them are legitimate; they come from family or friends. Others come from automated systems; even though some are honest calls (automated appointment reminders, for instance), a large number of them are unwanted and might actually be fraud related. That’s why Fizz, as a member of the Canadian telecom industry, will be implementing this feature for its members. Do I need to pay for universal call blocking? No, you won’t incur any additional charges for this feature. It’ll be gradually implemented nationwide by the Canadian telecom industry members, starting November 4, 2019. How does this feature work? What kind of numbers will be blocked, and under which circumstances? Universal call blocking is designed to automatically block any call it receives that does not comply with international numbering plan standards, which states that a telephone number cannot have more than 15 digits. As for the North American plan, it stipulates that a North American number

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public. STIR (Secure Telephone Identity Revisited) is an acronym for a set of standards that allow a telecommunications service provider to verify the legitimacy of a caller’s number when a call is made. SHAKEN (Signature-based Handling of Asserted Information using toKENs) is an acronym for a framework that allows different operators to deploy the STIR protocol to authenticate calls made and received on the IP network. Why it’s important The STIR/SHAKEN standards involve different ways to indicate whether the caller number displayed on compatible mobile devices is trustworthy. The CRTC has required all Canadian telecommunications service providers to implement these standards to combat caller identity spoofing. Good to know: Spoofing is a technique that alters the caller ID information displayed on your phone to hide the caller’s identity. This technique is based on the principle that we are more likely to respond when we receive a call that appears legitimate (such as a local phone number). Spoofing can be used for unethical reasons such as deceptive telemarketing or fraud. There are times, however, when changing the caller’s identity is acceptable. A doctor for instance, calling to discuss a patient’s lab results may want to display the hospital’s number rather than their personal number. Under what conditions can a number be verified? Because the standards are being rolled out and are not yet supported by all vendors, not all calls are verified. A caller’s number can only be verified if it meets all of the following criteria: The standard is applied by both caller’s and the recipient’s telephone service provider. The voice call is made between individuals who subscribe to a Canadian telecommunications service. The call is

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant