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Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q for the 940 mbps plan only) A coaxial cable A power cord An ethernet cable The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network. Connect the coaxial cable The coaxial cable must be properly screwed in on both ends. Connect the power cord The power cord must be properly connected to the Wi-Fi modem and wall outlet (avoid using a power strip). IMPORTANT: Once it’s plugged in, your Wi-Fi modem will make its first system update, and may need to reboot after roughly 15 minutes. Make sure your modem is ready A series of lights will appear on your modem. Make sure they match this image. Write down your modem’s info Locate the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem: CODA-4680 model: look at the back. CODA-5610Q model: look under. Make sure not to confuse similar characters such as O and 0, as well as I and 1. Before proceeding to the next step, check the available networks on a Wi-Fi-enabled device like a mobile phone and check that the FIZZ network name as indicated on your modem appears in the list of available networks. This may take a few minutes. Configure your modem Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open*. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps. *You may need to open your Web browser manually. To change the name of your network: Open your browser and enter 192.168.0.1 in the address bar. Use these credentials

Any access of 100 Mbps or more is subject to the traffic management policy. Last update: MARCH 2023 Does Fizz apply Internet traffic management measures? Yes, Fizz applies traffic management measures, but only from the user to the Internet (upload), and fo r accesses of 100 Mbps or more (hereinafter called THE ACCESSES*). *Certain conditions (see below). Why does Fizz use Internet traffic management measures? Fizz wants to offer the best online experience to its members. Because the upload speed (from the user to the Internet) of the ACCESSES* is high, Fizz uses traffic management measures to prevent some modems from slowing down the overall service, even momentarily. What kind of traffic is targeted? Fizz does not target any particular type of traffic, nor any specific applications or protocols such as peer-to-peer file sharing. Only data uploads (from the user to the Internet) made with the ACCESSES * access are subject to traffic management. Download traffic (from the Internet to the user) is not managed. When and how does Fizz manage traffic on its network? Every 15 minutes, a system checks the traffic rate of each upstream channel (typically, one upstream channel serves a few dozen modems). If the traffic rate exceeds the threshold above which congestion occurs, the syste m identifies the modems which use these ACCESSES* in that channel that are uploading a large amount of data. The upload capacity of these modems is then given a low-priority rating. Based on the severity and time during which the congestion persists, the upload speed of these modems may then be slowed down. When the amount of data uploaded by the modems is diminished or the traffic on that channel reverts to a normal rate for which congestion is no longer an issue, the upload capacity prioritization will go back

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the conditions for a return. These conditions are detailed and explained in the online return request. The person submitting the return request checked a box to certify and confirm they had read and agreed to these conditions. Read the condition The required steps to prepare your phone for its return were not completed correctly. Technicians were not able to access your phone to inspect it. Read the steps In the case of a warranty claim, the issue for which you submitted a claim is not covered by the warranty Read the warranty details What happens when my request is denied? As outlined in the conditions you reviewed and agreed to before returning your phone, if your request is denied, you will be invoiced the administrative fee (an amount of $75 plus applicable taxes). This amount will be invoiced using the credit card you entered when submitting your online return request. Once the administrative fee has been processed, we’ll send you back your phone. You can see where your phone is at in your online account - My Phones > Follow my return. Keep an eye out on your emails for updates and important information. Fizz cannot keep your phone . If the two delivery attempts we make to deliver your phone fail, you will have to follow the carriers’ instructions to pick it up yourself at their offices. If you have questions about why your request was denied, you may contact our Customer Service team by chat. Click on the chat bubble in the lower right-hand corner of this FAQ during our business hours. What are my options now? For a 15-day return: If

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time you change your plan (and you can change it anytime), you will get a new Services agreement. This ensures that the terms of your service are clearly defined and easy for you to review. Read more : How do I subscribe to Fizz?

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for shipment -- i.e. SIM card orders My Settings > Order History Transaction history View transactions to pay for your plan -- i.e. monthly payments, Add-Ons My Settings > Transaction History Wallet transactions View Wallet transactions -- i.e. payments taken from your Wallet for Pay As You Go usage See your Wallet transactions