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Mobile
Our Plans Coverage Activate my SIM How it works Bring your own phone Add-ons Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Our plans Moving Wi-Fi Technologies How it works?
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Why Fizz
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Manage my plan

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Most frequently asked questions

I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to...
How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...
How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...
How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...
How do I change my privacy settings inside the Fizz community?

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift...

Frequently topics on Community Hub

The "Adjust plan" link has dissappeared from the Manage Plan page.

Hi,I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to t...

1
Phone Store Return Never Completed

this is a long story, i bought a phone through the paybright option on december 19th, the phone was supposed to arrive by december 24th, but it arrive...

2
can I get a new SIM?

lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. ...

8
15
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