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Most frequently asked questions

How do I change my plan?

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze...

How do I use pay as you go?

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only...

How do I change my account settings?

You can customize many different settings in your Fizz account, including: Personal information Contact details Payment information Communication...

I’m at risk of depleting my monthly plan. What can I do?

Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using up...

I’m travelling outside my coverage area. What are my options?

Please note that making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging and data usage...

Frequently topics on Community Hub

Is there any Fizz home internet service, tailored for streamers?

The fastest plan with the fastest upload speed I can find on Fizz page, is the: 400Mbps down / 50Mbps up. But even this one is traffic managed accordi...

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Off to a good start(!)

Hello,after 6 months trying to convince my husband to ditch Telus and move to Fizz, finally managed to get him to order a SIM card.Now, when he is try...

5

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