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Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

Is there any Fizz home internet service, tailored for streamers?

The fastest plan with the fastest upload speed I can find on Fizz page, is the: 400Mbps down / 50Mbps up. But even this one is traffic managed accordi...

11

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Termination and accounts pages does not work

Hi, I need to terminate my internet and phone plan but everytime I try to click on my name to access the page where i can click on "manage" to actuall...

3
1

I have both Internet & mobile (Canada+USA) plan with Fizz. Will I be able to transfer/move these to

I am moving to Vancouver next weekend. I wish to know if I will be able to transfer or move my Internet and Mobile* plan over to Vancouver and use it ...

5
17

Link internet accont?

Is there a way to link an internet account to a mobile plan? i know i can link my mobile plan to an internet account... I want to be able to manage my...

1
20

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