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Most frequently asked questions

Internet Traffic Management Policy

Any access of 100 Mbps or more is subject to the traffic management policy. Last update: MARCH 2023 Does Fizz apply Internet traffic management...

What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...

What are the Wi-Fi technologies used at Fizz?

*/ /*-->*/ /*-->*/ Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as...

How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...

How do I manage an appointment for a technician to visit my service address?

If your Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...

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