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Data

Search in the Data section

Most frequently asked questions

How do I know if I have a Rollover?

To find out if you have a Rollover: Go to My Plans in your Fizz account. Under the plan you wish to view (if you have more than one) click on Usage...


What is a Rollover and how does it work?

Nobody likes losing something they’ve paid for. Which is exactly why we roll over your unused data at the end of each month. There’s nothing you need...


How do I access the Internet from my phone?

Make sure you are in an area covered by our service. View network coverage maps If you are outside of Fizz's coverage area, you may still be able to...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Bug in the change of my mobile plan

There's some bugs today around my new plan and cycle :I changed data from 1 Go to 5 Go, I still have only 1 Go.I changed Texts unlimited to Texts 0, t...

2

Data not working, but I should have 10GB left

The data part of my cellulat plan isn't working. Strangely, the account page says "Data 0 / 10.78 GB". I don't use the phone for streaming or anythin...

7

Is the fizz status page being maintained/updated?

I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there...

3
16

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