Why do some calls and texts when in the U.S. not work?

Currently, calls and texts are made over the 3G network. But since the end of February 2022, our U.S. partners have been phasing out their 3G coverage.
 

No calls or texts possible

The decommission of 3G means 3G coverage will become increasingly limited, until it disappears altogether. If you are traveling in the U.S. in a region where the 3G network is no longer offered, you will not be able to make or receive calls, including calls to 911 services. Text messages will not work either.

Data coverage will not be affected.

Data does not use the 3G network, so coverage for data use remains unchanged.

How to stay in touch without voice coverage.

When you find yourself in a U.S. region affected by this migration and see that your calls or texts aren't going through, you have a few options.

Call/text apps that use mobile data like WhatsApp, Google Duo and Messenger will help you stay in touch. 

To make a call, you can use Facetime. This type of video call uses data and does not require voice coverage.

 

Changing networks once you're there.  

If you find yourself in a U.S. region affected by this migration and find that you have no voice coverage as a result, try this:

Reboot your phone.

Doing so will force your phone to search for local networks. 

Connect to the local partner networks that appear.  

You can manually connect to a network to test if the voice coverage works.

Android: Settings → Connections → Mobile networks → Network operators → Search networks

iPhone: Settings → Operators

If your Fizz plan does not include Canada-U.S. coverage, your calls will be charged at the current per-minute rate and deducted from the funds in your Fizz wallet, if you have any. 

 

If you select a partner network manually while traveling in the U.S., don't forget to reactivate the automatic selection of your mobile network once you leave.