Who is delivering my SIM card? How do I track my shipment / contact the shipper?

View the status of your SIM order

The delivery service that will bring your SIM card depends on which shipping method you requested when you order your SIM.

  • Standard shipping: 2 business days
  • Express shipping: Under 2 hours

 

How to check the status of your SIM card delivery
  1. Go to My profile in your account.
  2. Scroll and click on Order history, here you can see the status of all your Fizz orders.
  3. Go to See details of your order
  4. In the order details, go to the shipping number to track your delivery
  5. In the carrier website you can see the details of your delivery
go to shipping number to track your delivery on the courrier service website
Go to shipping number to track your delivery on the carrier website

Go to shipping number to track your delivery on the carrier website

 

On Planete courrier tracking website, go to 'click for more info' and enter the postal code of the delivery address: you can see delivery details (where your SIM card has been pasted, which has received the parcel with signature...).

click for more info
'click for more info' on Planete courrier's tracking website tells us here that the SIM card has been pasted on the door

 

If the delivery information is not consistent, please contact the carrier directly using the contact details on the carrier website.