What if I’m unable to transfer my phone number?
If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider will remain active.
While we work at transferring your number, your Fizz plan will be created and you'll be able to make calls, text and use data. You will be unable to receive calls or texts. These will be directed to your previous mobile provider. If the transfer turns out to be impossible, we'll let you know what your options are.
Number transfers currently not available
We’re currently unable to transfer land lines and VOIP phone numbers.