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Fizz.ca

Internet How it works - (en)

Home Internet you can count on. Enjoy a Wi-Fi network powered by an established high-performance residential Internet connection in a few quick steps. XX 1 Choose your plan. Unlimited data. All our plans are unlimited – The price of your plan will vary based on the download speed you choose. XX Several speed options are offered and you can change your mind every month if you feel like it. XX If one of the speed options is unavailable at your address, you won’t be able to select it. Modem and app included. The Fizz Wi-Fi modem required to enjoy your service is included in your plan and acts as a router as well. XX Don’t forget to download the free Fizz Wi-Fi app on Google Play or the App store. It’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and
FAQ

I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken.

Please let us know if there’s a problem with returning your Wi-Fi modem. To contact Customer Service, simply click on the chat bubble in the bottom right corner of this page. You can access the bubble chat within our business hours. If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due. Read more : I’ve unsubscribed. How do I return my Wi-Fi modem? I’ve unsubscribed and want to return my modem. Where do I find my return ID number? What size box do I need to return my modem ? Find a deposit location
Home Internet Wi-Fi Modem
FAQ

What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set by Canada Post: What’s the best way to wrap a package for shipping? The box must be sufficiently resistant so the modem is well protected. The box should not be too big to make sure the modem is not tossed around (a box of size 12 ¼ x 9 ¼ x 5 ¼ inches is ideal). The modem should be snug and protected within the box. Nothing is taped on the modem, and the barcode is legible. The return label with your contact info printed by Canada Post is legible and affixed on the box. It is very important you return your Fizz Wi-Fi modem within the 15 days following the cancellation of your subscription, and that you protect it well so it is not damaged during transport, or else you will be charged the amount of $225 (plus applicable taxes). Once your Wi-Fi modem has been handed off to Canada Post, keep the receipt you’ll receive. On it, you’ll find the tracking number to follow your package. Read more : I’ve unsubscribed. How do I return my Wi-Fi modem? I’ve unsubscribed and want to return my modem. Where do I find my return ID number? What size box do I need to return my modem ? Find a deposit location I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken.
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Fizz.ca

Pizza

Switching to Fizz Home Internet is child’s play. Use the referral code PIZZA to enjoy $25 bonus on your first Fizz plan. 3 illu-pizza-header (1) illu-pizza-header Choosing your speed. Use this table as a guide. But don’t stress finding the perfect speed – you can easily change your plan any time afterwards. 30 Mbps 10 Mbps 1-2 users Emails, Web browsing HD streaming Occasional online gaming Smart lighting and accessories Choose for $39/months 60 Mbps 10 Mbps 2-3 users Video calls HD streaming Occasional online gaming Smart lighting and accessories Choose for $45/months 400 Mbps 50 Mbps 6-12 users 4K video calls, 5-day home office 4K streaming Serious online gaming All smart objects, 4K security cameras Choose for $49/months 500 Mbps 50 Mbps 12+ users 4K video calls, 5-day home office 4K streaming Serious online gaming All smart objects, 4K security cameras Choose for $52/months 940 Mbps 50 Mbps 15+
Fizz.ca

MOVING MEMBERS- (en)

Is moving on your radar? Don't forget your Home Internet plan. Bringing it along with you is so easy. First things first: confirm your move. Avoid moving day mayhem. As soon as you know your new address, go to your Fizz account, select Internet plan > Manage my plan > Moving your service. Log in Getting ready to move. Once you've confirmed your move and booked your technician visit, here's what you should do. Before the big day Carefully pack your Fizz Wi-Fi modem and its cables. Wrap it up Furoshiki-style On your moving day Once you’re settled in your new digs, plug in your Fizz Wi-Fi modem. Chances are it may already work. How to plug and play After your move Treat yourself to a slice of pizza and welcome the technician who will ensure your connection is optimal. Play our Fizz lightning game Our app is your best