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By linking your social media accounts to Fizz, you can: Use your social media account to log into your Fizz account Share My Rewards updates and Invite friends by sharing your Referral Code Here’s how to link and unlink your social media accounts: Go to My Settings in your Fizz account. Scroll to the menu below your usage update and select Social logins. To add a social media account If you are using a Twitch or Amazon account to log in, please note that as of November 2nd 2022, it won't be possible anymore. You can connect using the email address associated to your Fizz accout or another social network account. Slide the radio button to On to select a social media account. Then follow the process and enter your account’s login details. To remove a social media account Slide the radio button to Off next to the social media account you wish to unlink. Read more: How do I manage my Fizz account? How do I change my account settings?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. It can be a physical SIM card or an eSIM (if your phone is compatible of course). If you are looking to activate a SIM card for a new plan, and not an existing plan that is already active in your account, head this way > https://fizz.ca/en/faq/activate If you lose or break your SIM, your mobile plan will no longer work. And since your SIM is associated with your plan, it’s important to follow the right steps to replace it. Same goes if you lose your phone. You must change your SIM and associate a new one with your mobile plan. Good to know: You can switch from a physical SIM card to an eSIM, or from an eSIM to a physical SIM card. Important: Once your new SIM is activated, the old one that is currently associated with your plan will be automatically deactivated. How to replace a Fizz SIM If you need to replace your Fizz SIM card for a VoLTE SIM card, but haven’t received it in the mail yet, please contact us. One of our agents will confirm your address with you and can send you a new one, free of charge. 1) Sign in to your account The steps to follow automatically succeed one another in your Fizz account. Go under My plans > Manage plan > Change my SIM . From there, you can choose the eSIM or order a physical SIM card. Having issues connecting to your account? Right this way for some troubleshooting. You will have 3 options : A. Order and activate an eSIM Cost: Free Format: QR code to scan Choose this option if: You lost your

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. You will always receive a notification and a text message when your plan is depleted. Need some advance warning? Opt in for email or text alerts to tell you how much money is left in your Wallet. How to enable automatic usage notifications: Go to My Settings in your Fizz account. Scroll to Settings and select Plan communication preferences. Slide the Usage alert notifications button to On. Click Save changes. Read more : How do I use Pay As You Go? What payment methods can I use? How do I update my payment method or credit card information? How do I fix a payment issue? How do I add funds to my Fizz Wallet?

The 988 service is a Suicide Crisis Helpline that is free of charge and set up for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 988 to get help, no judgement, from a responder in English or French. For more information, visit https://988.ca. How can the 988 service help me? The 988 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by phone and text to people in every province and territory across the country. The 988 service is available in English and French, 24 hours a day, every single day of the year across the country. Trained responders will listen without judgement while providing support. Who should use the 988 service? The 988 service is for anyone who is thinking about suicide, or who is worried about someone they know. While suicide prevention is the primary focus of the 988 service, no one will be turned away. Everyone who contacts the 988 service will be assessed for suicide risk. Responders are trained to deal with people going through a range of crises. Who runs the 988 service? The Centre for Addiction and Mental Health (CAMH) in Toronto, Ontario is leading and coordinating the delivery of the 988 service nationwide in both English and French. A growing network of more than 40 experienced local, provincial, territorial, and national crisis lines across the country provide lifesaving support to people who call or text 988. The 988 service is funded by the Government of Canada, through the Public Health Agency of Canada.