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Payments

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Most frequently asked questions

How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


How do I use pay as you go?

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only...


Where can I see a list of my Wallet transactions?

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only...


What is my Wallet and how do I use it?

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only...


I’m at risk of depleting my monthly plan. What can I do?

Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using up...


Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Website hangup during acfivations

I've been trying to activate a new sim card under a different email (account) for my father. (I ordered the sim card for him under my account. ) I lo...

2
1

SIM card activation issue

I bought a new SIM card from Couchtard this afternoon around 4pm, 15$ plus taxes, but the activate code on the back didn't work? I logged into my acco...

3

Refund time?

Hello, I just unsubscribed from my previous prepaid plan, I can see a refund on the transaction history page. However, I haven't received it on my ...

2

New features I would like to see in 2021

What new features you would like to have, hoping that Fizz can be inspired by our requestsMe I hope Fizz would bring theseFor mobile- Wifi calls- Visu...

14
23

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