Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Can't buy a phone without adding a plan

Hi there,I'm looking to upgrade my phone. When logged in to my account, it shows some phones I might be interested in. I chose one, clicked next, and ...

15

I can't get anywhere with chat

I went to "Help - status of our service and then click on the chat button at the bottom right corner as it was explained to me and seen below. I clic...

7

21

Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

2

6

Show more discussions

Mobile

Getting started

Manage

Emergency help

Most frequently asked questions

Subscription area versus coverage area

I’m outside my coverage zone and my mobile data isn’t working. Why?

My phone is using an unusual or high amount of data. Why?

How do I restore my phone to its factory settings?

How do I set up and use my voicemail?