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Getting started

Tips for getting your Fizz mobile plan up and running.

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Discover all the ways you can modify your Fizz mobile plan.

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Find quick solutions to urgent situations.

Most frequently asked questions

How do I prepare my phone for a return?

The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to...


What do I need to know before returning my phone?

Any return request must be submitted online via your Fizz account under My phones > Manage my phone > Return my phone. The IMEI of the phone that is...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


Issue with the screen (touch or display)

If it’s a physical break If your phone suffered from physical damage, this unfortunately won’t be covered by the manufacturer warranty. You could...


The phone overheats

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Pixel 4 a not certified for VoLTE on Fizz?

I see on a Fizz page that Pixel 4a (non 5G) is not VoLTE certified? Why? This phone can support VoLTE. I can even see that for Videotron, it is: http...

13

Error with the transaction History _shortcode.undefined ?

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month. It give me a page with this: _shortcode.undefined ( my num...

5
9

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