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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
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Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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First steps with my mobile plan

Useful tips to start off on the right foot.

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Manage my mobile plan

A bit of guidance to easily manage your plan, your...

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Emergency

Be prepared and ready for any situation.

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Most frequently asked questions

How do I change my plan?

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze...


I’m at risk of depleting my monthly plan. What can I do?

Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using up...


I’m travelling outside my coverage area. What are my options?

Please note that making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging and data usage...


What is an Add-On and how do I buy one?

You are traveling outside your coverage area? In this case, you probably need a travel add-on. Please see this FAQ : I’m travelling outside my...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Anyone else facing internet issue?

Around 9PM on 23rd April, my home internet is getting slow, very slow, and death. I cannot open website even Google.com through any device is connect...

4

Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

2
6

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