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Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers

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First steps with my mobile plan

Useful tips to start off on the right foot.

Learn more

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

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Emergency

Be prepared and ready for any situation.

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Most frequently asked questions

How to close a deceased customer’s account

To close an account following the death of a Fizz member contact our Customer Service team: simply click on the chat bubble located in the lower right...


Do you offer services that are adapted to my disability?

To request technology adapted to a disability, contact our Customer Service team. Log into your Fizz account and simply click on the chat bubble...


Accessibility

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the...


What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...


How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

2
6

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