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Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

I would like to change my Fizz Home Internet plan. How do I do this?

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will...


I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to...


How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

About Benefizz Upgrades and adding a user to a Cell plan

I manage several plans (cells and internet) under my account. Recently I added a user to one of them, so that person could better manager his cell da...

4

Is there any Fizz home internet service, tailored for streamers?

The fastest plan with the fastest upload speed I can find on Fizz page, is the: 400Mbps down / 50Mbps up. But even this one is traffic managed accordi...

11

The "Adjust plan" link has dissappeared from the Manage Plan page.

Hi,I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to t...

1

Link internet accont?

Is there a way to link an internet account to a mobile plan? i know i can link my mobile plan to an internet account... I want to be able to manage my...

1
20

Service agreement - why can't see or download?

Went tohttps://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/view-contract?productId=xxxxxfrom Manage page, see 2 pdf links but nothing happen when...

7
11

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