Home internet

Getting started

Tips for getting your Fizz Home Internet up and running.

Manage

Discover all the ways you can modify your Fizz Home Internet plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Frequently topics on Community Hub

My Internet periodically cuts out (once every 2 weeks), seemingly randomly.

My internet connection will sometimes go down during work TEAMs meetings and will only be resolved when I unplug the modem and follow the steps on thi...

2

Our home Internet is acting up...

Our home Internet is being weird and constantly disconnects... need Telus to sort it out, In the meantime, please, pretty please, can I have a little ...

10

Technician didn't come

Hello All,Genuinely amazed at how unprofessional things are here. I moved apartments yesterday and set up my appointment for Fizz to come today to set...

3

Fizz issue, left without internet for a week (ongoing) and working from home.

Hello, I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support ...

2

1

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

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Home internet

Getting started

Manage

Emergency help

Most frequently asked questions

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

I would like to add or relocate an outlet. How do I do this?

How do I configure my device on the Wi-Fi network?

How can I put my plan on pause?

What are the items in my Fizz Home Internet order summary?