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Home Internet

Most frequently asked questions

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...


How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


What are the items in my Fizz Home Internet order summary?

When you subscribe to Fizz Home Internet, you will see three items in your order summary: Your home internet plan: This amount is paid when you...


Why is the speed I selected not available at my address?

Due to variations in local broadband infrastructure, not all speeds are available at every residential address. If the speed you selected is not...


What can I do if Fizz Home Internet is not available at my service address?

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in...


Frequently topics on Community Hub

SIM card activation issue

I bought a new SIM card from Couchtard this afternoon around 4pm, 15$ plus taxes, but the activate code on the back didn't work? I logged into my acco...

3

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

Can't access user account page (zone.fizz.ca)

Step 1 : loginStep 2 click on account in top right (or I think even get auto redirected there)Step 3 : get this error message : 'This site can’t be re...

4

Strange Issue - Any Ideas?

Hello!I've had a recurring issue where both wifi and wireless stop working. Well, the wifi (2.4Ghz and 5Ghz) networks are still present, but either th...

9
24

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