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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
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First steps

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Mobile
Home Internet

Most frequently asked questions

How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can...


Do I have to sign a contract to be a Fizz customer?

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time...


Frequently topics on Community Hub

incorrect password

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem...

1

Reactivate plan

I deactivated my plan and now I am following the steps outlined because I wish to reactivate it. First I navigate to Solution Hub, then I click the re...

3

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

Why OCtranspo 560560 service doesn't work with Fizz SMS?

Anybody in Ottawa take bus and text to 560560 to get bus schedule? It works fine with Videotron or Rogers, but not with Fizz.Fizz should give communi...

6
30

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