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Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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Most frequently asked questions

What’s Visual voicemail, and how does it work?

With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone...


How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...


How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q for the 500 Mbps plan and above) A coaxial cable A power...


Frequently topics on Community Hub

My mobile plan is still in pending activition

I activated my new mobile plan with fizz yesterday and as of this morning it still says "pending activation" - I don't seem to be able to send or rece...

6

No Mobile Internet Detected on Xiaomi Redmi Note 12s phone

Hi everyone, I activated the Fizz SIM card yesterday. My coverage is in Ontario and my plan is data ONLY. Followed below Steps from Fizz to setup APN ...

10

Can I apply an unused Internet Benefit on my Mobile account?

I have an unused $2 benefit on my internet plan. I would like to apply it to my mobile plan. Is this possible? Glenn

6

Refund after using Fizz Mobile only for 2 days?

Dear Fizz Mobility Experts, I changed from Bell to Fizz 2 days ago. After using Fizz for 2 days, I changed from Fizz to Public Mobile because I really...

5

Will there be a Fizz mobile app eventually?

Curious to know if there will be a mobile app at some point - it would be cool to get data notifications (I.e. 5gb left, someone just gifted you data)...

16

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