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Most frequently asked questions

How do I protect my account from phishing, identity theft or other types of fraud?

Important: If at any time you feel your Fizz account has been compromised, contact us by chat. Scam artists excel at giving their messages an official...

What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...

How do I use a PUK code to unblock my SIM card?

To unblock your SIM card right away, log into your Fizz account to reveal your PUK code ( My Plans > Manage > Unblock SIM card). Type the code that is...

Frequently topics on Community Hub

Why can you not get me the SIM cards that you cvharged me for?

Have not received my two SIM cards - for the SECOND time! Just checked the tracking info in my profile and you sent it to the wrong address: should ...

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