Coverage

Most frequently asked questions

I’m travelling outside my coverage area. What are my options?

You can choose to get a block of data known as a Travel Add-on or pay as you go (only available in Quebec) your data usage and your text messages (by...

What are the details of the Wi-Fi extender pilot project?

The pilot project involving the use of a Wi-Fi extender with one's residential Internet package for three (3) months is by invitation only. Selected...

Frequently topics on Community Hub

VoLTE Certified: No on Account Page

For some reason, my Fizz account settings says that my phone is not certified with VoLTE, even though my phone (iPhone 12 mini) and my sim card (it ha...

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Travelling to USA next week, plan ends in 2 days, but can't upgrade to USA coverage?

I'm travelling to California next week for work, and I'd 'like to change my plan so that it covers both Canada and USA. My billing cycle ends in 2 day...

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Missing "Adjust plan" option

Hello,I just got back from a trip to the US and faced two issues with Fizz.1) Despite my plan having USA activated last month and Fizz showing my cove...

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Différence in price between my account and upgrade my plan

Hey fizz community ! I actually pay 32$ per month for 2gb + unlimited call and text and Canada coverage.Since we can change our plans each month I wou...

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Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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