Home Internet

Most frequently asked questions

How do I unsubscribe from Fizz Home Internet?

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn...

My Internet service is not working. What do I do?

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new...

I would like to change my Fizz Home Internet plan. How do I do this?

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will...

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...

I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to...