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Most frequently asked questions

What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...

What are the Wi-Fi technologies used at Fizz?

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure...

How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...

How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...

Status of our services

Our services are all fully functional. If you encounter any issue,  discover the tools that are available to help you.