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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...

How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...

How do I return my Wi-Fi modem?

In what context is a modem return required? Cancellation If you decide to end your subscription, you must return the modem that was loaned to you free...

How do I unsubscribe from Fizz Home Internet?

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn...

How do I unsubscribe from Fizz Mobile?

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a...