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Everything you need to know.

FAQs

FAQ

I’m moving. How do I change my address for my Home Internet service?

Note: the steps here below will be replaced towards the end of April by a simpler process. In the meantime, please move your Fizz Home Internet servic
Create a new Home Internet plan using your new address, 1, Create a new Home Internet plan using your new service address: Log into your Fizz account.. On the Overview page, click on Add a pla
Cancel the plan associated to your old address, 2, Once your new Home Internet plan has been activated at your new address, unsubscribe from the plan associated to your previous address. This way, you
If I create a new plan at my new address, will the price of my Home Internet plan change? If you initially subscribed on or after March 13, 2019, s
FAQ

How do I manage an appointment for a technician to visit my service address?

How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.   Important: A person over 18 years old mus
How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls(for repairs), however, do not appear in
How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. Service calls(for repairs), how
What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could not take place (you were ab
Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.   Is my appointment still happening? Where’s the technician? Did I mis
Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician. A person
If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s
FAQ

How do I unsubscribe from Fizz Home Internet?

Is this goodbye? We’re sorry to see you go. Please let us know if there’s anything we can do to encourage you to stay with Fizz Home Internet. If y
What you lose if you unsubscribe, 1, What you lose if you unsubscribe: Internet service that stays fast, 24/7 Any points you earned in My Rewards Support from the good folks
If your mind is made up, here’s how to unsubscribe:, 2, Log into your account and go to Manage. Click on Unsubscribe. Scroll to the bottom and confirm by clicking Unsubscribe. Tell us why you are unsu
  • Community hub

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    Passer a internet cable a fizz

    Bonjour, j'ai reçus une invitation pour internet et je voulais savoir si devez annuler mon internet avec mon fournisseur avant d'aller avec Fizz ? J'ai une connexion par cable

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    Modem Internet

    Bonjour, J’étais un client d'Internet Fizz puis j'ai annulé le service après 48 h et j’ai retourné le modem suivant la procédure de retour exigée par FIZZ et cela une semaine après, car il faut attendre la réception d’un code de retour de FIZZ. Dès que j’ai reçu ce code de retour, j’ai retourné le modem mais malheureusement FIZZ m’envoie des messages comme quoi ils n’ont pas reçu le modem malgré ça fait plus d’un mois que j’ai retourné ce modem. Pour votre information, lorsque tu retournes le modem la poste va imprimer une étiquette de retour conçu pour FIZZ et tu n’as pas accès à ces informations et peut être cette étiquette ne contient même pas les informations de l’expéditeur, car tu vas recevoir juste un code barre de la part de FIZZ que tu dois apporter à poste Canada puis eux autres dès qu’ils le scannent ils peuvent sortir cette étiquette. Le pire aujourd’hui ils m’ont chargé 172 $ pour ce modem que je l’ai envoyé plus qu’un mois et peut-être eux autres ils ne savent pas qui a retourné son modem. J’attends des explications de la part de FIZZ et puis un remboursement. Merci

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