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Fizz.ca

Social engagement

Social engagement: our initiatives. Fizz lends a hand to Organisation Bleue. Fizz gives a hand to Organisation Bleue, a non-profit organization passionate about protecting the ocean and the beaches of the St. Lawrence. This community of volunteers encourages collective awareness and inspires us to take action. How to contribute Completed Overview for 2023: Together for Organisation Bleue. Clean-up events. A big thanks to those who participated in the clean-up events, removing a total of 655 kg of trash from the shores of the St. Lawrence. Gift mobile data. Over 11 000 GB of mobile data was generously gifted by Fizz members to help Organisation Bleue. 1,2 Did you know? Better awareness starts with better knowledge. What is the percentage of pollution in oceans that comes from elsewhere? 80%. Yes, 80% of the pollution found in our oceans comes from upstream lakes and rivers, including the St. Lawrence River and everything
FAQ

How do I change my personal information ?

Log into your Fizz account. Everything is under My settings. Changing your email address. The email address associated with your Fizz account is where you receive communications from Fizz, including administrative emails. It is therefore imperative to keep this address up to date in your account. To change your email address, contact us using the chat bubble located in the lower right-hand corner of this FAQ. Once your identity is confirmed, the rep will make the change for you. An email will then be sent to your new address to confirm the change. Y ou’ll have 24 hours to take action. After that, the link won’t work, and you’ll have to contact us again. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work. Once the change is completed, your new address will be the one to use to access your Fizz account. Your Fizz communications will also be sent to this new email address. Changing your password. If you are connected to your Fizz account, go under My settings. There, you’ll see the fields to enter your current and new passwords. If you forgot your password and cannot log into your account, go to the Fizz login page and use the link for a forgotten password. How to choose a good password, and protect it: Use a mix of letters, numbers, and special characters to create your password. Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc. Use a different password for every application you use. Do not tell your friends or family your password. Do not write your passwords on a piece of paper next to your computer or in a file
mobile internet
Fizz.ca

Free 15-day mobile trial | No credit card required

At the moment, the Fizz free trial is not available in Quebec. Fizz 15-day free trial Try our reliable 5G network. This free trial is all about experiencing our network and mobile services in your everyday life, without leaving your current provider. XX View coverage map Start your free trial A trial that works in your favour Keep your current provider, number, and all the control. Free Your trial is 100% free. No credit card required, no hidden fees. Simple Subscribe online whenever it suits you and activate your eSIM in just a few steps. No pressure You decide if and when you switch to Fizz. Nothing happens automatically. Start your free trial "I’ll just try it." Famous last words from new Fizz members. Why choose Fizz Mobile Once subscribed, you'll get to enjoy all these benefits and more. Reliable services Fizz runs on an extensive network covering 99% of
Fizz.ca

LP - In process Mobile - with babywizzard V2 (en)

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Complete your order and join Fizz. You are steps away from your personalized mobile plan. Order my SIM card Activate my SIM card Psst...! You will first need to log into your Fizz account, or create one if you’re new. It pays to
Fizz.ca

LP - In process Mobile - with babywizzard (en)

Complete your order and join Fizz. You are steps away from your personalized mobile plan. Already a proud owner of a Fizz SIM card? All is left is for you to activate it with the plan you create. Order my SIM card Activate my SIM card Psst...! You will first need to log into your Fizz account, or create one if you’re new. Create your ideal mobile plan. Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage
Fizz.ca

Fizz mobile network coverage map

Fizz 5G network coverage map Our extensive, reliable mobile network, now with 5G. Use the map below to check mobile coverage in your area. Whether it’s our 5G mobile network, 4G LTE, or extended coverage from our major national partners XX, this map shows you where your phone can get a signal. The coverage areas are approximate and actual coverage can vary. A variety of factors can influence cell phone reception. Certain services or functions can be either not offered or constrained. This service uses Google Maps, and as such you are subject to the following conditions: Google Maps Terms of Use. Subscription areas (main and extended) If you live in one of these areas, you can subscribe to Fizz mobile services. The majority of your usage must be within your subscription zone, regardless of the coverage chosen for your plan. Good to know: If your address falls in a
FAQ

How do I return my Wi-Fi modem?

In what context is a modem return required? Cancellation If you decide to end your subscription, you must return the modem that was loaned to you free of charge by Fizz. The return must be done in a Videotron store, following the procedure described below. Defective equipment If you suspect your modem is defective: An agent will perform a few checks with you via chat. If a defect is confirmed, a service appointment will be scheduled by one of our agents so that a technician can inspect the modem at your home. If the issue is confirmed and not caused by misuse, the modem will be replaced at no cost. If the defect is due to misuse, the following fees will apply: Service call fee: $60 (plus applicable taxes) Modem replacement fee: $225 (plus applicable taxes) Lost or stolen equipment If your modem is lost or stolen: You obviously won’t be able to return the device. A service appointment will be scheduled by one of our agents to provide you with a new modem. The following fees will apply: Modem replacement fee: $225 (plus applicable taxes) Service call fee: $60 (plus applicable taxes), if you remain a Fizz customer. Note: If a refund is due, these fees will be deducted from the reimbursed amount. In the case of a cancellation, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded. Once your modem is returned, it will take (approximately) 4-6 weeks
Unsubscribe Home Internet Cancellation Cancel Wi-Fi Modem