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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
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Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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Most frequently asked questions

How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...


What’s a Preloved phone?

A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones...


How does financing with Affirm work?

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...


What’s RCS messaging for Android phones?

Please note that the RCS messaging between iOS and Android users is not available at Fizz for the moment. What’s RCS? RCS stands for Rich...


What are the instructions to pack and send my phone to Fizz?

Instructions to return your phone Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Error with the transaction History _shortcode.undefined ?

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month. It give me a page with this: _shortcode.undefined ( my num...

5
9

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

15
41

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