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Most frequently asked questions

How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...
What do I do if my return request or warranty claim is denied?

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the...
I’m travelling outside my coverage area. What are my options?

Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Add-ons. Text messaging and...
What are the details of the Fizz free trial?

With the free trial, you can test the Fizz mobile network for fifteen (15) days without providing a payment method or even transferring your number...
What is a 5G mobile network?

What is a 5G mobile network? 5G is the fifth generation of wireless connectivity. It can transmit data up to 4 times faster than 4G LTE. It also...

Frequently topics on Community Hub

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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