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Mobile
Our Plans Coverage Activate my SIM How it works Bring your own phone Add-ons Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Our plans Moving Wi-Fi Technologies How it works?
TV
TV plans TV App
Why Fizz
Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
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Mobile

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Getting started

Tips for getting your Fizz mobile plan up and running.
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Discover all the ways you can modify your Fizz mobile plan.
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Find quick solutions to urgent situations.

Most frequently asked questions

What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...
How do I use a PUK code to unblock my SIM card?

To unblock your SIM card right away, log into your Fizz account to reveal your PUK code ( My Plans > Manage > Unblock SIM card). Type the code that is...
How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...
What do I do if my return request or warranty claim is denied?

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the...
Does texting use mobile data

No, sending a text message doesn't use mobile data, but your plan must include unlimited text messaging. If not, buy a Text Add-on or add funds to...

Frequently topics on Community Hub

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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