Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
Region
English
English
Français
Lang
Save
Main navigation
Mobile
Our plans
Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works
Phones
Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
Support
Status of our services
My account
QC | EN
EN
FR
Mobile Menu
Mobile
Our Plans
Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works?
Phones
Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
Support
Status of our services
My account
Breadcrumb
Solutions
Manage my mobile plan
Manage my mobile plan
Search in the Manage my mobile plan section
Most frequently asked questions
How can I put my plan on pause?
Going on vacation, moving or simply taking a break? For now, it is unfortunately impossible to put a Fizz plan (Internet and/mobile) on pause. The...
How do I change my communications preferences?
Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...
How do I change my privacy settings inside the Fizz community?
Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift...
How do I reactivate my Fizz mobile or Internet plan?
What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? For a mobile plan Log in to your Fizz account...
How do I change my mobile plan?
You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze...
Show more FAQs