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Most frequently asked questions

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q based on your plan) A coaxial cable A power cord An...


How do I unsubscribe from Fizz Home Internet?

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn...


My Internet service is not working. What do I do?

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new...


I would like to change my Fizz Home Internet plan. How do I do this?

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will...


My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...


Frequently topics on Community Hub

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Internet down?

The status page says everthing works : https://fizz.ca/en/faq/status-services But my modem can't connect. I gave 1 light blue light and 1 dark blue li...

2

Refunding Issue

Hello, Thank you for your reply! I made a mistake on my previous plan (entered the wrong location of the internet installation), so I have to delet...

3

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Is the fizz status page being maintained/updated?

I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there...

3
16

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