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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
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Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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Internet plans Moving Wi-Fi Technologies How it works?
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Most frequently asked questions

Do I have to sign a contract to be a Fizz customer?

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time...


What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will...


I just activated my plan. How long before I can use my phone?

If you selected a new phone number... Your plan will be active in a matter of minutes. Be patient. We’ll send you a text when everything is ready to...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


Frequently topics on Community Hub

incorrect password

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem...

1

Reactivate plan

I deactivated my plan and now I am following the steps outlined because I wish to reactivate it. First I navigate to Solution Hub, then I click the re...

3

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

Strange Issue - Any Ideas?

Hello!I've had a recurring issue where both wifi and wireless stop working. Well, the wifi (2.4Ghz and 5Ghz) networks are still present, but either th...

9
24

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