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Most frequently asked questions

The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...

Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

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Fizz EXT suddenly stopped working

I've been in Toronto for just over a month and today my data stopped working for no reason. Calls and text still work fine. My phone tells me I'm conn...

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Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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How to disable call forwarding on P20 Pro?

Hi, I'm having a problem with my SIM card where I can't disable call forwarding. Each time I make a call, I'm getting a popup saying "SIM 1: Call forw...

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Getting the call add-on in place of unlimited minutes?

So I currently have unlimited minutes, but I really don't use my phone to make or receive a lot of calls. When I do, I usually use WhatsApp to do it. ...

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