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Most frequently asked questions

The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...

Frequently topics on Community Hub

5Ghz network not working / does not appear

Hi, I had band steering enabled and the 5Ghz was not working. All my devices speed were around 5mbps even at a distance of 1 foot of the router. I tri...

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Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

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Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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How to disable call forwarding on P20 Pro?

Hi, I'm having a problem with my SIM card where I can't disable call forwarding. Each time I make a call, I'm getting a popup saying "SIM 1: Call forw...

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Getting the call add-on in place of unlimited minutes?

So I currently have unlimited minutes, but I really don't use my phone to make or receive a lot of calls. When I do, I usually use WhatsApp to do it. ...

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