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Most frequently asked questions

The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...

Frequently topics on Community Hub

Tech Issue: Can't Access Voicemail Since June 9th 2021 Update.

Greetings,A few of us at least have been unable to access our voicemail since the new system on June 9th, as commented by a user named "Nicolas S. #16...

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Fizz EXT suddenly stopped working

I've been in Toronto for just over a month and today my data stopped working for no reason. Calls and text still work fine. My phone tells me I'm conn...

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Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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How to disable call forwarding on P20 Pro?

Hi, I'm having a problem with my SIM card where I can't disable call forwarding. Each time I make a call, I'm getting a popup saying "SIM 1: Call forw...

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Getting the call add-on in place of unlimited minutes?

So I currently have unlimited minutes, but I really don't use my phone to make or receive a lot of calls. When I do, I usually use WhatsApp to do it. ...

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