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Most frequently asked questions

I can’t make any calls on my phone. Why?

Before starting the troubleshooting steps, here are a few points to consider : If you’re having difficulty receiving phone calls (but can make calls)...


How do I add a plan to my account?

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for...


I just activated my plan. How long before I can use my phone?

If you selected a new phone number... Your plan will be active in a matter of minutes. Be patient. We’ll send you a text when everything is ready to...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Added another Travel Add-on - not showing in My Plans - Add-on Travel section

Hola,I'm in Spain and have almost spent my 1 GB Add-on Travel (719 MB/ 1GB). I just bought another 1 Gb, but it doesn't show in my Add-on Travel sect...

9

Reactivation Problem

Hello all,I had an old Fizz sim card, which has not been used in last 1-2 years. But, now, I would like to re-activate it. However, after logging in t...

2

How do find the details of the perks and plan?

This is a two part quesiton. 1) I have a few mobile plans + internet plan. I have renamed them all in "my plan", but when I look at perks, I see the...

3
12

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

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