Note: If you are having difficulty making or receiving calls while you are travelling, see: I’m outside my coverage zone and can’t make any calls
Is there mobile data in your plan?, 1, If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. You can adjust your plan to add data. This
Roaming and international calling, 2, Make sure you have activated roaming and international calling (in My Plans > Manage Plan > Advanced Parameters). These two features must be
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is your mobile data activated?, 4, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Is the Wi-Fi function turned off?, 5, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Does the phone choose the right network?, 6, IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.