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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

How can I get calls while outside the county ?

I will be traveling outside Canada for 3 months (In Europe and Middle East) and I would like to keep my FIZZ number active in order to receive calls a...

5

Is it possible to block international calls? Is it possible to block calls from other provinces?

Good morning y'all My cell phone number is probably on multiple lists on the Dark Web as I receive a LOT of scam calls. Since most of them are eithe...

13

I can't make calls or send text messages

Hi there, I just signed up for a Canada + USA Plan, I only used imessage and GPS while in the states for two days, but got home from the states today ...

5

VoLTE Calls on Fizz network do not work

Hi, I have a Samsung A12 which supports VoLTE as per the Samsung and Fizz listings. Since Fizz changed the network I tried 2 SIM cards VoLTE enabled a...

1

How to forward all calls to voicemail directly

I am traveling outside the country and will. It be in a position to answer any calls for a while. Is it possible to have all calls transferred direct...

1

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