calls

Everything you need to know.

FAQs

FAQ

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For
Make and receive a call, 1, Doesn't work?  
Send and receive a text message (SMS), 2, Doesn't work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, Doesn't work?  
Send and receive an image/picture by text (MMS), 4, Doesn't work?
FAQ

I’m outside my coverage zone and my mobile data isn’t working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling, see: I’m outside my coverage zone and can’t make any calls
Is there mobile data in your plan?, 1, If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. You can adjust your plan to add data. This
Roaming and international calling, 2, Make sure you have activated roaming and international calling (in My Plans > Manage Plan > Advanced Parameters). These two features must be
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is your mobile data activated?, 4, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Is the Wi-Fi function turned off?, 5, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Does the phone choose the right network?, 6, IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
FAQ

I’m travelling outside my coverage zone and can’t make any calls. Why?

If you’re outside your coverage zone and are having difficulty accessing your mobile data, go to: I’m travelling (roaming) and unable to use my mob
Is your wallet empty?, 1, If your wallet is empty and you’re outside your coverage zone, you will not be able to make calls. When you are outside your coverage area and the
Have you bought the right Travel Add-On?, 2, Make sure you have bought the right Travel Add-On. You need to purchase the Travel Add-On that corresponds to the zone you are travelling in. If th
Roaming and international calling, 3, Make sure that roaming and international calling are activated (in My Plans > Manage plan > Advanced parameters). These two options must be a
Restart your phone, 4, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. Following your reboot, your applications will load. Your
Did your phone select the right network?, 5, Make sure your device has selected the mobile network you wish to roam on.  IMPORTANT: Before starting this process, verify that your SIM card
Did you dial the number correctly?, 6, Make sure you have correctly dialed the number and area code you wish to call. If you are trying to call a local number or a number outside your us