calls

Everything you need to know.

FAQs

FAQ

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirma
Make and receive a call, 1, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDfjUoTjnPEYNdBw8WMxVtL0-2BeWNWzHm5UdA4Rr4x6qJq77Ta-2Bh
Send and receive a text message (SMS), 2, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDUeH8vPJLnjnLSQKsYdqNLBWeBaNoj1la2STqll6sbtOxRZ62WpMWQ
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
Send and receive an image/picture by text (MMS), 4, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
FAQ

I’m outside my coverage zone and my mobile data isn’t working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling, see: 
Is there mobile data in your plan?, 1, If your plan does not include data, you will not be able to connect to the Fizz mobile internet network.
Roaming and international calling, 2, Make sure you have activated roaming and international calling (in My Plans
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your
Is your mobile data activated?, 4, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from th
Is the Wi-Fi function turned off?, 5, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when
Does the phone choose the right network?, 6, IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile ne
FAQ

I’m travelling outside my coverage zone and can’t make any calls. Why?

If you’re outside your coverage zone and are having difficulty accessing your mobile data, go to:
Is your wallet empty?, 1, If your wallet is empty and you’re outside your coverage zone, you will not be able to make calls. When you are outsi
Have you bought the right Travel Add-On?, 2, Make sure you have bought the right Travel Add-On. You need to purchase the Travel Add-On that corresponds to the zon
Roaming and international calling, 3, Make sure that roaming and international calling are activated (in My Plans >
Restart your phone, 4, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. Following your reboot, you
Did your phone select the right network?, 5, Make sure your device has selected the mobile network you wish to roam on.  IMPORTANT: Befo
Did you dial the number correctly?, 6, Make sure you have correctly dialed the number and area code you wish to call. If you are trying to call a local numb