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Fizz.ca

Contact - en

Need a hand? We’re here for you, 24/7. That’s why we don’t have stores or even a phone number, and offer you flexible online options instead so you can reach us for support any time of day (or night). Step 1 - Log into your account. This way, your access to our online tools is simpler, and helping you out is easier. Your Fizz account You can easily change your plan, manage your rewards, buy Add-ons, check your usage, and much more. Everything is at your fingertips. Log in The Solution Hub Most common issues are solved by following the help steps outlined in our Solution Hub. Take a peek — 85% of our members say they found answers to their questions there. Find an answer The Community Hub You’ll find on our forum a happy bunch of Fizz members and friends always ready to help. Imagine, questions are answered
Fizz.ca

COMMUNITY - EN

Fostering a sense of community is at the heart of what we do, and how we do it. Showcase local people and local talent. Our community is so rich. And showcasing them is a source of great pride. Lending a hand to Organisation Bleue. In 2023, Fizz members helped remove 655 kg of trash from shorelines and gifted over 11 000 GB of data to help Organisation Bleue, a non-profit organization dedicated to protecting the St- Lawrence. The full initiative Working with a social entrepreneur. Fizz works with the AFFI Logistique Group, who has been integrating people living with functional limitations for over 50 years, building on the strengths and potential of each individual. A wonderful source of inspiration for all. Discover AFFI Inspire kindness. We all know the saying: alone we go faster, together we go further. And this is exactly what we dreamed of when we created Fizz
Fizz.ca

Terms of use – Fizz Wi-Fi application

Terms of use – Fizz Wi-Fi application These terms of use (the “Terms of Use”) govern the use of the application Fizz Wi-Fi (“the Application”) that Videotron Ltd. operating under the name of Fizz (hereinafter “Fizz”) is making available to customers. The said Application is owned by a third party and Fizz is authorized to offer it to its customers. ACCEPTANCE OF TERMS OF USE BY USING THE APP LICATION FIZZ MAKES AVAILABLE TO YOU, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, THEN DO NOT USE THE APPLICATION OR ANY OF ITS CONTENT OR SERVICES. THESE TERMS OF USE MAY BE AMENDED OR UPDATED FROM TIME TO TIME, AND SUCH AMENDMENTS AND UPDATES SHALL BE EFFECTIVE UPON POSTING. YOU ARE RESPONSIBLE FOR REVIEWING THE TERMS OF USE, AS SUCH TERMS OF USE MAY BE AMENDED AND UPDATED FROM TIME
FAQ

How do I subscribe to the T911 service?

The T911 service enables people who are living with an auditory or speech disability to communicate with the 911 emergency service using text messaging. Activate the T911 service in > My plans > Manage > Advanced parameters. If you have more than one plan on your account, the T911 service must be activated for each relevant plan. To use the T911 service you must: Have an active Fizz mobile account Have a phone compatible with the T911 service Activate the service in > My plans > Manage > Advanced parameters Reside where the T911 service is available It can take up to 5 business days to process your request for T911 service. If accepted, you will receive a text message confirming the activation of the service. If you have not received a text message after 5 working days, please notify us by chat or by using the Proof of disability form. Although the T911 service is currently available in only a limited number of regions in Canada, you can still sign up for it. To find out about where the T911 service is available, see: http://textwith911.ca/en/home/ How to make an emergency call using T911 Make a call to 911. The 911 emergency dispatcher will send you a text message. Continue the communication via text message. Do not hang up! Your call must be active for the full duration of the T911 text conversation. This allows the agent to hear what’s happening in your immediate environment during the call.
T911 Emergency
Fizz.ca

Soutien - en

Contact Fizz | Customer service Contact us. We're here to help. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel to share account-specific details. Rob, our virtual assistant, is available 24/7, and our agents can be reached every day from 8 a.m. to 1 a.m. Eastern Time. There is no phone number to reach Fizz. Our customer service is 100% online. Start a chat You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure
Fizz.ca

Wi-Fi 6 and 5 technologies

Wi-Fi 6 and 5 technologies The right modem for your needs. Wi-Fi 6 Available with our biggest plans. Lightning fast modem The CODA-5610Q modem will satisfy the most demanding users with its uninterrupted performance during online gaming sessions or 4K broadcasting. XX Wi-Fi 6 Up to 100 connected devices Coverage capability for a large area or one that spans over 2+ floors WPA3, the latest Wi-Fi security protocol Shop Internet plans Fast modem Taking on the roles of both Wi-Fi modem and router, the CODA-4680 delivers a smooth, reliable experience for users who prefer essential online activities. XX Wi-Fi 5 Up to 50 connected devices Coverage capability for a floor or average apartment unit WPA2 Wi-Fi security protocol Shop Internet plans The amazing Fizz Wi-Fi app. That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal
Fizz.ca

Why change for Fizz - old 25062019 (en)

video Bookmark - Manifesto - FR - 16x9 - Final - WEB.mp4 Always pay a fair price. With Fizz, there’s no need to chase promotions. Our prices are fair for everyone, every day. 100% digital Fizz is 100% online. Which means you subscribe, modify, redeem rewards, refer friends, modify again... whenever you want, wherever you need, in just a few seconds. Fizz is right there with you. Change is good Change your Home internet plan. Change your mobile plan (or opt for one-off Add-ons to complement it). Our service is flexible because life can be unpredictable. Change your plan in just a few clicks. 1 No fixed-term contract Forget about contracts and penalties for leaving. We want you to be here for the right reasons. No more unexpected bills Track your usage in real time so you always know where you’re at. At Fizz, you’re in charge. Overflowing with benefizz
Fizz.ca

Broadband TV

Internet TV + Internet Smart savings made simple. My Rewards program: You’re at Level bronze $6 $6 off your Home Internet plan every month. Now that’s rewarding! Our Internet plans are all about simplicity and flexibility. Choosing your perfect plan All plans are unlimited, include the gateway, and can be optimized with our Wi-Fi app. XX Fast and simple installation Set up your modem-router in minutes. It's simpler than you think with our easy step-by-step instructions. Full plan flexibility You can change XX and even pause XX your plan as needed. No fuss, no muss. Choose an Internet plan Which speed is right for you? Use this guide to find the plan that matches your household's usage. Choose your plan How about adding Fizz TV? Complete your Internet plan with our commitment-free TV service. As easy as 1, 2, 3. Build a plan that fits your taste, and your wallet